Proven impact.
Real numbers.
CX+ has been validated across industries, team sizes, and transformation contexts. These are the outcomes organisations achieve.
Average NPS improvement within 6 months of CX+ adoption
Reduction in rework cost through upfront validation
Faster from idea to validated solution versus traditional methods
Practitioner satisfaction rate in post-programme surveys
CX+ validation cycles completed across all engagements
Certified practitioners active
Organisations actively using the CX+ framework
Countries with CX+ transformation programmes running
Reduced onboarding drop-off by 28% through a CX+ validated redesign of the digital journey.
Redesigned the customer service journey using CX+ sprint methodology. First-contact resolution up 22%.
Validated a new pre-travel communication journey with 200 customers before build. Saved 6 weeks of dev.
Introduced CX+ as the standard innovation approach for the digital team. Three sprints in six months.
CX+ transformation programme for 24 practitioners. Full methodology adoption across two business units.
Patient journey redesign using CX+ canvas and validation protocol. Reduced complaints by 40%.